Informations

  • Open all year round
  • Included in the price: with half board, bed linen, hand and bath towels, tea towels. Use of our sunbathing lawn, sun loungers, social games, own library for kids and adults, and kids playground, playroom, and  “one” parking space in our underground car park. At a small fee, you can also use our washing machine and dryer.
  • Südtirol Alto Adige Guest Pass = for free use of all public transport.
  • Internet: WiFi access in all apartments and public areas.
  • Toaster, mixer and stove are available upon request.
  • Upon request, we will change bed linen, hand and bath towels.
  • On the change of the year, Carnival and July/August a minimum stay of 7 days is required.
  • The prices are per apartment and night with a minimum stay of 5 days.
  • With a stay of less than 5 days, we charge a supplement of 15% for the apartment.
  • Minimum stay: 3 to 5 days (depending on the size of the apartment).
  • Upon request we offer high chair and baby cot. (for a fee)
  • In case of rainy wheather, we try to offer our little guests home entertainment such as handicrafts’ workshop, or a cooking or baking course.
  • Our services are usable only for those guests who are staying with us.
  • The offers and deals cannot be combined!
  • In case of late arrival or early departure, we charge 100% of the apartment price.
  • Since 01.01.2024 we charge the local tax of 3 € per person (above 14 years) and night.
  • Deviations from apartment sketches, errors and mistakes may apply.
  • 3 Charging station for electric. (for a fee)
  • Massage “Wellsystem Hydrojet Relax”. First massage included in the price. (subsequent massages for a fee)

Pets

  • Although we love animals, out of consideration for the other Guests, pets are not allowed in our holiday apartments. Thank you for your understanding.

Smokers

  • Our eco farm Moarlhof is a non-smoking house. We therefore request that you only smoking on the balcony.

Arrival and Departure

  • The holiday apartments are available for you after 3 pm on arrival day. The Dinner is served at 7 pm.
  • On departure day, we kindly ask you to vacate the apartment until 9 am. So that we can give the flat a thorough cleaning before the next guests arrive.
  • In case of late check out after 10 am. (until up to 6 pm.), given the apartment is available, we charge 30% of the apartment price.
  • In case of late check out after 9:30 am. we charge a surcharge.

Final cleaning:

  • We are happy if our guests leave their apartments spotless and clean; as a reward, we do not charge any fee for final cleaning. For apartments, which are not left in a cleanly state, we withhold the right to charge a fee for the final cleaning.

Travel Cancellation Insurance

  • Embark on your holidays in carefree matter with a travel cancellation insurance. Simply calculate the rate and book via Europäische Reiseversicherung or another provider.

Cancellation Policy

Cancellation: The Italian Consumer Protection Code does not provide for the right of cancellation of accommodation bookings.
However, we allow cancellation under the following conditions:

  • In case of cancellation up to 3 months before arrival, we charge no cancellation fee.
    The deposit, minus a processing fee, will be credited to you for a later stay.
    Voucher valid for 12 months (article 1382 cc)
  • Within 3 months before the start of the trip, 70% of the booking amount is due.
  • From 21 days before departure, 100% of the booking value is due.Please refer to articles 45-67 of the Italian Consumer Protection Code (legislative decree 206/2005).

Supplement and Payment

  • Deposit: The booking is valid, if you have received our written confirmation by email and transferred the deposit of 30% or 500 €.
    When transferring the deposit, we kindly ask you to mention your name and reason of payment.
  • Bank details:
    Andreas Putzer
    Tagusa/Tagusens 15,
    I – 39040 Castelrotto/Kastelruth (BZ)
    IBAN: IT44Z 08056 23100 000300015822
    SWIFT-BIC: RZSBIT21011
    Bank: Cassa Raiffeisen Castelrotto-Ortisei
  • Payment: We ask you to transfer the remaining payment to our bank account given above 4 days before the start of your holiday.
    Or to be paid in cash (up to €2.999,00) upon arrival. Attention!!! Credit card payment is not possible!!!